Stay safe with our COVID-19 guide. All to no reply. There are 469 customers that Screwfix, rating them as excellent. ), 7 of the Best Situational Interview Questions. We have adapted our proposition, in line with government advice to allow us to continue to serve our customers, many whom play a critical role in keeping communities warm, safe and with power. But I couldn't collect my order because I don't have any ID, before I many times collected from King's Lynn branch and never nobody asked about ID. Thank you for bringing your feedback to our attention. Learn how to enable cookies. Flexible and understand you have a life outside of work, especially for students. but when I went to purchase it there was no facility to click & collect and also no delivery available, it recommend that I try other stores, so I did all over the country and it was the same, click & collect and delivery was unavailable on this item.So, I wrote an email to Screwfix customer services with photos of the original email they had sent me and the subsequent sequence of events unfolding online showing that this product simply could not be purchased anywhere in the country and could not be delivered either.Today, the 21st of September I received an email from Screwfix with the lame excuse as follows below,Dear Cary Thank you for your email regarding a recent promotional email you recieved. We were!
Read about their experiences and share your own! Whilst visiting to collect my order I was disappointed to find that the customer representative was wearing his face mask BELOW his nose thereby negating the whole purpose of wearing it. The staff in the Dunfermline branch are brilliant. Personal protection and safety does not mean treating the customer Like leper’s and perhaps he needs training on infection control and customer care.
Parcel force sent me a txt saying between 2.10 pm and 3.10pm never arrived at all that day and tracking said at 7pm gone back to base and no attempt at delivery recorded so they just never bothered.Job was planned for the morning after which didn't happen and a unhappy customer of mine i may add got let down leaving me to apologise for Screwfix’s failures yet again! I have checked my statement to find €5.75 was refunded and the €5.00 delivery charge for a delivery that never happened was kept. Food for thought Screwfix, perhaps the cleansing of the returned item could have been done once the return had been completed first and I (customer) had left? Screwfix has a consumer rating of 4.22 stars from 9 reviews indicating that most consumers are generally satisfied with their purchases. I have asked countless times what account the money is going back into, when I will receive it, etc. We value all feedback. Say they have items in store but once paid via click an collect to find they have to order in the item, so on asking for a refund as the item wasn't there, been meet with a rude lady saying its not possible an to call the contact centre. Why else would someone be so concerned about other people’s replies that they had to leave one of their own criticising all the negative, but honest, reviews Screwfix have received from other customers.
Ordered a shed roof kit. will not be hurrying back to ScrewfixI must add though the staff were pleasantPlease don't use the covid as an excuse, just don't say products are in stock when clearly they are not, ref A6434589524. Always had such good service from them and always put things right if things ever go wrong. Suggest you stop using Parcelforce as they have very low standards. Positive reviews (last 12 months): 50% Order placed for online collection, was not made clear till after payment that most items were not available same day at my local store. Last week I bought a chainsaw from them that unfortunately failed. © 2020 Trustpilot A/S. I make many click an collect orders an screwfix must be the worse company to deal with.... Moving on I will ne using another company to provide my materials an tools.
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